This page provides answers to some of the more common questions we encounter from our customers every day. If you have any specific questions that aren't addressed below please feel free to contact us.

Q. How often is your database updated?

Q. Are your lists guaranteed?

Q. How do you keep your lists clean and accurate? Is the data verified?

Q. What fields can I expect to find in your databases?

Q. Is there some way I can try a sample of some of your data?

Q. What format is the data in?

Q. How do you get your data?

Q. Is this a list rental? What rights do I have for your data?

Q. How frequently do you update your database?

A. Our databases are updated every year. Regular customers will be entitled to discounts on updates.

.
Q. Are your lists guaranteed?

A. Yes, there is a 85% data quality guarantee. This does not apply to email deliverability because of the many anti-spam systems in place today.

Q. How do you keep your lists clean and accurate? Is the data verified?

A. Yes, we employ several different database applications which help us to keep all the information contained in our publications completely accurate. Area codes are checked against lists of obsolete codes or splits. Email addresses are checked for structure and valid domain. Phone/Fax Numbers and Addresses are checked for proper universal formatting and to make sure things like correct ZIP codes are provided.

Q. What fields can I expect to find in your Databases?

A. Most lists will contain basic info such as name, phone, fax and postal address but every list is different. Essentially the fields you see in the samples shown are representative of what you can expect to see in the actual lists.

Q. Is there some way I can try a sample of some of your data?

A. Yes you can. We have samples of real data that you are free to try - please click here for our sample page

Q. What Format is the data in?

A. All data is provided in MS Excel Format but special arrangements can be made to accomodate your specific requirements.

Q. How do you get your data?

A. This will depend on the list. Every list will come from a different source, some public and some private. Ask your sales rep for more details about this.

Q. Is this a list rental? What rights do I have for your data?

A. We do not rent lists. All our databases come with an unlimited use license. When you buy from us, you own the database and can use it for whatever purpose you see fit.